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Shipping and Return Policy

  • We understand that everyone who orders from us is eager to receive their VIEJOY products as soon as possible and we do our best to make this happen.
  • We offer free shipping on all orders placed onviejoy.in

Shipping from www.viejoy.in

  • Each order can be shipped only to a single address, which is specified at the time of payment for that order. If you wish to ship products to different addresses, you will need to place multiple orders.
  • We make our best effort to ensure that each item in your order is shipped out within 72 working hours of the order time. However, in some cases it may take up to 5 or more working days during festivals, sales or when there are other mitigating circumstances.
  • Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the next day.
  • To ensure that your order reaches you swiftly and safely, VIEJOY uses only reputable courier partners.
  • While VIEJOY attempts to ship all items in a single order together, this may not always be possible due to product characteristics or availability.
  • All orders are shipped with an invoice from VIEJOY. In case you don’t receive an invoice, you may submit a ticket by filling out this simple form atviejoy.in/customersupport/downloadyourinvoice
  • Please allow 7 to 10 business days for your order to arrive.
  • A shipping confirmation with your tracking ID will be sent to you after the product has been dispatched. You can use this ID to track your order by visiting viejoy.in and clicking on www.viejoy.in/customersupport/trackyourorder This will tell you the approximate delivery time of your order and the current shipping status.
  • The payment methods that are available are cash on delivery and prepaid options. VIEJOY does not provide COD services for all pin codes. At checkout on viejoy.in, there is an option ‘Check Cash On Delivery Availability‘ where you can enter your pin code and confirm whether COD is available at your address.
  • If your order arrives visibly damaged, please contact VIEJOY Customer Service within 24 business hours from the time of delivery.
  • You can reach out to us at support@viejoy.in with your order ID and images of the product. VIEJOY will dispatch a replacement or initiate a refund immediately.
  • If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and submit a ticket at support@viejoy.in, mentioning your order ID. VIEJOY will dispatch a replacement or initiate a refund immediately.


VIEJOY Refund & Replacement Policy

VIEJOY will provide refund or replacement only if it is requested within 24 business hours of the receipt of your order and only under the conditions listed below.

  • Delayed delivery of the product – In case the product is not received, you can cancel the order and the full amount will be refunded back to the you within 7 working days. (VIEJOY is not responsible for delays in refund processing because of delays caused by banks, calamities or national holidays).
  • Wrong product received
  • Damaged product received

Above given two under conditions , we will arrange for a reverse-pickup. The refund or replacement will only be processed upon receipt & verification of the complete product with packaging & accessories.

  • In the case of any missing or damaged items (including the box) apart from those notified by you, will be debited from the advance payment done & the remaining payment will be refunded. If a replacement is demanded, then the cost of any missing items need to be paid in advance, prior to the shipment of the replacement product.
  • Under no condition will a refund or replacement be provided for any defect-free product, on the basis of look & feel or minor differences in shades, colors or sound quality.


Warranty Guidelines

Click Here to check warranty guidelines.

  • Cancellation Policy

You can cancel your order by filling out this simple form HERE, before the item has been dispatched.

If the item has not been delivered, you may cancel the order by refusing delivery.

Your refund process will be initiated after we receive the original product from the courier.