Refund policy

VIEJOY Refund & Replacement Policy

VIEJOY will provide refund or replacement only if it is requested within 24 business hours of the receipt of your order and only under the conditions listed below.

• Delayed delivery of the product – In case the product is not received, you can cancel the order and the full amount will be refunded back to the you within 7 working days. (VIEJOY is not responsible for delays in refund processing because of delays caused by banks, calamities or national holidays).
• Wrong product received
• Damaged product received

Above given two under conditions , we will arrange for a reverse-pickup. The refund or replacement will only be processed upon receipt & verification of the complete product with packaging & accessories.

• In the case of any missing or damaged items (including the box) apart from those notified by you, will be debited from the advance payment done & the remaining payment will be refunded. If a replacement is demanded, then the cost of any missing items need to be paid in advance, prior to the shipment of the replacement product.
• Under no condition will a refund or replacement be provided for any defect-free product, on the basis of look & feel or minor differences in shades, colors or sound quality.

 

Warranty Guidelines

Click Here to check warranty guidelines.

• Cancellation Policy

You can cancel your order by filling out this simple form HERE, before the item has been dispatched.

If the item has not been delivered, you may cancel the order by refusing delivery.

Your refund process will be initiated after we receive the original product from the courier.